So despite claims that “security is their number 1 priority”, it turns out Ready Steady Store‘s security isn’t all that after all.
On Saturday the 12th of October 2013, a group of thieves let themselves into the storage complex in Manchester and helped themselves to the contents of several rooms – mine included. All but two of the shoes and boots previously on this blog were taken – over 230 pairs in total – no doubt to be sold at a fraction of their value from the back of a lorry.
The scum responsible were at least stupid enough to use vehicles that were easily identifiable and even neglected to obscure their identities for the CCTV, so the police are extremely confident of tracking them down.
But where does that leave me?
After some thought, I’ve decided that I’m not going to try to rebuild that collection because a) most of them are no longer available to buy; and b) I’ve decided that a smaller collection that is more focused would be more manageable and just as impressive.
So, here’s round #2 for my high heels collection: smaller but more perfectly formed!
Exercising the insurance policy that was sold to me as convenient peace of mind turned out to be almost as stressful as the theft itself.
Brit Insurance, the underwriters who provide insurance at Ready Steady Store, took several weeks to investigate my claim only to make an offer just 70% of the value of the claim – despite the receipts, bank statements, emails and photos that I had provided as evidence.
In the end it took the involvement of the Financial Ombudsman and an investigation by Lloyds‘ (Brit Insurance is their syndicate), for me to get what I was actually owed – which took a further two months.
The moral of the story here is to never accept the first or even second offer that an insurance company makes to you. If your claim is valid and you have the evidence to prove it, stick to your guns!